Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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483: Donna Cutting, Employees First!
Publisert: 29.3.2022 -
482: Focus on Government CX
Publisert: 22.3.2022 -
481: Annette Franz, Built to Win
Publisert: 15.3.2022 -
480: Innovate or Fail
Publisert: 8.3.2022 -
479: Fred Reichheld, Winning on Purpose
Publisert: 1.3.2022 -
478: The CX of Right to Repair
Publisert: 22.2.2022 -
477: Michael Bartlett, The Dark Side of CX
Publisert: 15.2.2022 -
476: Is CX Dead in Banking?
Publisert: 8.2.2022 -
475: Brad Cleveland, Leading the Customer Experience
Publisert: 1.2.2022 -
474: Season Intro
Publisert: 31.1.2022 -
473: Bourbon Summit, Season Finale
Publisert: 2.11.2021 -
472: Marlanges Simar, Prime Therapeutics
Publisert: 26.10.2021 -
471: When the Frontline is the Last to Know
Publisert: 19.10.2021 -
470: Dan Gingiss, The Experience Maker
Publisert: 12.10.2021 -
469: Frictionless vs. Memorable CX
Publisert: 5.10.2021 -
468: Greg Lisiewski
Publisert: 28.9.2021 -
467: How Location and Design Impact CX
Publisert: 22.9.2021 -
Bonus Episode: Noa Danon
Publisert: 20.9.2021 -
466: David Horsager
Publisert: 14.9.2021 -
465: Customer Effort 2.0
Publisert: 7.9.2021
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
