Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
-
444: Season Intro
Publisert: 1.2.2021 -
443: Bourbon Summit
Publisert: 27.10.2020 -
442: Terrible Customer Communication
Publisert: 20.10.2020 -
441: James Dodkins, Rockstar CX
Publisert: 13.10.2020 -
440: When Employees Want to Keep Working at Home
Publisert: 6.10.2020 -
439: Clare Muscutt, Empowering Women in CX
Publisert: 29.9.2020 -
438: Stay Focused
Publisert: 22.9.2020 -
437: John Garrett, What's Your And?
Publisert: 15.9.2020 -
436: Supporting Your Retail Employees in an Angry World
Publisert: 8.9.2020 -
435: Eric Prugh, Self Service Customer Experience
Publisert: 1.9.2020 -
434: CX in Stay-At-Home Scenarios (AR/AI)
Publisert: 25.8.2020 -
433: Neal Schaffer, The Age of Influence
Publisert: 18.8.2020 -
432: Cross-functional Leadership for CX Success
Publisert: 11.8.2020 -
431: Alain Hunkins, Cracking the Leadership Code
Publisert: 4.8.2020 -
430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?
Publisert: 28.7.2020 -
429: Stephanie Thum, Inclusive CX
Publisert: 21.7.2020 -
428: Are COVID Surcharges Good or Bad CX?
Publisert: 14.7.2020 -
427: Michel Falcon, Post-Pandemic Restaurant Experience
Publisert: 7.7.2020 -
426: The New Normal for B2B
Publisert: 30.6.2020 -
425: Donna Cutting, Rolling Out the Red Carpet for Customers
Publisert: 23.6.2020
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
