Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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125: How Environment Impacts Experience
Publisert: 13.6.2016 -
124: Brian Andrews, VP of Customer Experience at Sprint
Publisert: 9.6.2016 -
123: CXPA Live, Regulated Industry Challenges
Publisert: 6.6.2016 -
122: Tema Frank, People Shock
Publisert: 2.6.2016 -
121: CXPA Live, Healthcare Experience Observations
Publisert: 30.5.2016 -
120: Jim Kalbach, Experience Mapping Expert
Publisert: 26.5.2016 -
119: CXPA Live, Predictive Analytics
Publisert: 23.5.2016 -
118: David Williams, Make-A-Wish
Publisert: 19.5.2016 -
117: CXPA Live, The Voice of the Customer
Publisert: 16.5.2016 -
116: Terry Brock, Growing Your Business with Tech
Publisert: 12.5.2016 -
115: Do Loyalty Programs Still Work?
Publisert: 9.5.2016 -
114: Ron Tite, Branding and Creativity Expert
Publisert: 5.5.2016 -
113: Our Favorite Apps
Publisert: 2.5.2016 -
112: Terri Goldstein, The Science of Package Design
Publisert: 28.4.2016 -
111: Analog Customer Experiences
Publisert: 25.4.2016 -
110: Mike Ganino, Guest Experience Expert
Publisert: 21.4.2016 -
109: Slow Fashion and Rapid Innovation
Publisert: 18.4.2016 -
108: Stan Phelps & Evan Carroll, Blue Goldfish
Publisert: 14.4.2016 -
107: Extreme Customization
Publisert: 11.4.2016 -
106: J V Crum, Social Consciousness in Business
Publisert: 7.4.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
