Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
-
145: Defining Bad Customer Service
Publisert: 25.8.2016 -
144: Eddie Turner, Facilitating Change
Publisert: 22.8.2016 -
143: How Augmented Reality is Changing Customer Experience
Publisert: 18.8.2016 -
142: Anna Liotta, Unlocking Generational Codes
Publisert: 15.8.2016 -
141: When Customers Don’t Want Your Help
Publisert: 11.8.2016 -
140: Bryan Kramer, The Art of Shareology
Publisert: 8.8.2016 -
139: The Role of Content in Customer Service
Publisert: 4.8.2016 -
138: Becky Spohn, Professional Confidence Builder
Publisert: 1.8.2016 -
137: Culture and Customer Service
Publisert: 28.7.2016 -
136: Jane Anderson, Customer Service for Personal Brands
Publisert: 25.7.2016 -
135: History as a Sales Point
Publisert: 21.7.2016 -
134: Curtis Kopf, Premera Blue Cross
Publisert: 18.7.2016 -
133: Tesla and the Infrastructure of Innovation
Publisert: 14.7.2016 -
132: Alison Circle, Columbus Metropolitan Library
Publisert: 11.7.2016 -
131: Does Payment Affect Customer Experience?
Publisert: 7.7.2016 -
130: Chloë Thomas, Customer Manipulation
Publisert: 30.6.2016 -
129: TSA Customer Service
Publisert: 27.6.2016 -
128: Christianne Harder, Fan Engagement
Publisert: 23.6.2016 -
127: Is Transparency Effective?
Publisert: 20.6.2016 -
126: Sven Gierlinger, Patient Empathy
Publisert: 16.6.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
