Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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165: Are You Ready for the Holidays?
Publisert: 3.11.2016 -
164: Doug Sandler, Nice Guys Finish First
Publisert: 31.10.2016 -
163: When to Update Customer Journey Maps
Publisert: 27.10.2016 -
162: Joy Marsden, Keep Stepping
Publisert: 24.10.2016 -
161: How to Approach Customer Threats
Publisert: 20.10.2016 -
160: Blake Morgan, More is More
Publisert: 17.10.2016 -
159: No Budget for Customer Experience
Publisert: 13.10.2016 -
158: Christoff Weihman, Excellerate Service
Publisert: 10.10.2016 -
157: Employee Incentives and Unintended Consequences
Publisert: 6.10.2016 -
156: John Dwyer, WOW Marketing
Publisert: 3.10.2016 -
155: Don’t Forget the Baby Boomers
Publisert: 29.9.2016 -
154: Adrian Swinscoe, How to Wow
Publisert: 26.9.2016 -
153: Training for New Customer Service Technology
Publisert: 22.9.2016 -
152: Daniel Lemin, Manipurated
Publisert: 19.9.2016 -
151: Bringing the Experience to the Customers
Publisert: 15.9.2016 -
150: Phil Gerbyshak, Social Connections
Publisert: 12.9.2016 -
149: Customer Service and Technology Investment
Publisert: 8.9.2016 -
148: Randi Busse, Workforce Development
Publisert: 5.9.2016 -
147: Private Social Media for Customer Service
Publisert: 1.9.2016 -
146: Casey Carpenter, Sales Breakthrough Coach
Publisert: 29.8.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
