Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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185: (Tip) When Customers Cross The Line
Publisert: 9.2.2017 -
184: (Tip) Warming Up Cold Calls
Publisert: 7.2.2017 -
183: Online Reviews More Important Than Ever
Publisert: 6.2.2017 -
182: (Tip) Advocating for Customers
Publisert: 2.2.2017 -
181: (Tip) Handling Outrageous Customer Demands
Publisert: 31.1.2017 -
180: John DiJulius, The Customer Service Revolution
Publisert: 30.1.2017 -
179: (Tip) Staffing Automated Customer Service
Publisert: 26.1.2017 -
178: (Tip) Non-Financial Employee Incentives
Publisert: 24.1.2017 -
177: The ROI of Customer Experience
Publisert: 23.1.2017 -
176: (Tip) Hiring a Customer-Centric Employee
Publisert: 19.1.2017 -
175: (Tip) How Business Schools Can Add Customer Experience
Publisert: 17.1.2017 -
174: Robert Scoble, Augmented Reality and the Fourth Transformation
Publisert: 16.1.2017 -
173: (Tip) Resolving Customer Service Issues
Publisert: 12.1.2017 -
172: (Tip) Personalizing the Customer Experience
Publisert: 10.1.2017 -
171: This Podcast in 2017
Publisert: 9.1.2017 -
170: What’s Happening Next
Publisert: 28.11.2016 -
169: Election Day Customer Experience Lessons
Publisert: 17.11.2016 -
168: Nate Brown, Service Center Engagement
Publisert: 14.11.2016 -
167: Signs You’re Losing a Customer
Publisert: 10.11.2016 -
166: Justin Deese, Blue Collar Service
Publisert: 7.11.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
