Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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205: Colin Shaw, The Intuitive Customer
Publisert: 27.3.2017 -
204: (Tip) Customer Service Leadership
Publisert: 23.3.2017 -
203: (Tip) B2B vs. B2C Customer Experience
Publisert: 21.3.2017 -
202: Customer Service Tech
Publisert: 20.3.2017 -
201: (Tip) User Experience vs. Customer Experience
Publisert: 16.3.2017 -
200: Our Special 200th Episode
Publisert: 14.3.2017 -
199: Graeme Newell, For Purpose Corporations
Publisert: 13.3.2017 -
198: (Tip) No Cost Ways to Please Unhappy Customers
Publisert: 9.3.2017 -
197: (Tip) Using Customer Personas
Publisert: 7.3.2017 -
196: Innovating with Customers
Publisert: 6.3.2017 -
195: (Tip) Building a CX Team
Publisert: 2.3.2017 -
194: (Tip) Taking Negative Interactions Personally
Publisert: 28.2.2017 -
193: Amy Downs, Customer Success
Publisert: 27.2.2017 -
192: (Tip) Internal Customer Service
Publisert: 23.2.2017 -
191: (Tip) Outsourcing Customer Service
Publisert: 21.2.2017 -
190: Social Media with Colleagues
Publisert: 20.2.2017 -
189: (Tip) Understanding Your Competitor's Customer Experience
Publisert: 16.2.2017 -
188: (Tip) Show Your Customers The Love
Publisert: 14.2.2017 -
187: Jacqueline Jasionowski, Improving Customer Experience
Publisert: 13.2.2017 -
186: Bobby Albert, Creating Culture
Publisert: 11.2.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
