Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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225: (Tip) Signs of CX Success
Publisert: 11.5.2017 -
224: (Tip) 3 CX-Defeating Phrases
Publisert: 9.5.2017 -
223: Mo Gawdat: Engineering Happiness
Publisert: 8.5.2017 -
222: (Tip) Instilling Culture Throughout the Organization
Publisert: 4.5.2017 -
221: (Tip) The Wisdom of Your Team
Publisert: 2.5.2017 -
220: Future Customer or Present Customer?
Publisert: 1.5.2017 -
219: (Tip) Consistency Across Multiple Brands
Publisert: 27.4.2017 -
218: (Tip) Lessons from Former Customers
Publisert: 25.4.2017 -
217: Jill Schiefelbein, Dynamic Communication
Publisert: 24.4.2017 -
216: The Right Way to Complain
Publisert: 20.4.2017 -
215: (Tip) Losing Control of the Customer Experience
Publisert: 18.4.2017 -
214: Who Drives Customer Experience?
Publisert: 17.4.2017 -
213: (Tip) Customer Experience ROI Tips
Publisert: 13.4.2017 -
212: (Tip) Start Innovating for YOUR Customers
Publisert: 11.4.2017 -
211: Marcus Sheridan, They Ask, You Answer
Publisert: 10.4.2017 -
210: (Tip) Educating Customers on Products
Publisert: 6.4.2017 -
209: (Tip) Do You Have the Resources for Service?
Publisert: 4.4.2017 -
208: Can You Predict Customer Behavior?
Publisert: 3.4.2017 -
207: (Tip) How to Turn Away Customers
Publisert: 30.3.2017 -
206: (Tip) The Role of the CX Evangelist
Publisert: 28.3.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
