Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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245: Vicky Smitley, Business Plans and CX
Publisert: 27.6.2017 -
244: (Tip) The Magic of 1-to-1 Experiences
Publisert: 26.6.2017 -
243: How Corporate Myths Hurt Customers
Publisert: 22.6.2017 -
242: Jason Forrest, The Power of Customer Certainty
Publisert: 20.6.2017 -
241: (Tip) Understanding Customer Touchpoints
Publisert: 19.6.2017 -
240: Matt Dixon, Kick-Ass Customer Service
Publisert: 15.6.2017 -
239: Customer Survey Mistakes
Publisert: 13.6.2017 -
238: (Tip) Pay Attention to Your Customers, Or Else
Publisert: 12.6.2017 -
237: Peter Friedman, Customer Service Messaging Apps
Publisert: 8.6.2017 -
236: (Tip) Customer Experience Sprints
Publisert: 6.6.2017 -
235: Customer Experience Touchpoint Tips
Publisert: 5.6.2017 -
234: Tips for Customer Service Bots
Publisert: 1.6.2017 -
233: (Tip) Beware of Organizational Conformity
Publisert: 30.5.2017 -
232: Negative Emotions Have a Bigger Impact on CX
Publisert: 29.5.2017 -
231: (Tip) Undercover Bosses
Publisert: 25.5.2017 -
230: (Tip) Connecting Customer-Centricity to Action
Publisert: 23.5.2017 -
229: Dan Gingiss, Social Customer Care
Publisert: 22.5.2017 -
228: (Tip) All Customers want These Things
Publisert: 18.5.2017 -
227: (Tip) Majoring In the CX Minors
Publisert: 16.5.2017 -
226: Let's Talk About Airline Customer Service
Publisert: 15.5.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
