Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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265: (Tip) Chatbots and Humans
Publisert: 14.8.2017 -
264: (Tip) Mobile Potential
Publisert: 10.8.2017 -
263: Merit Gest, Sales Engagement
Publisert: 8.8.2017 -
262: Ecommerce Still Not Getting It Right
Publisert: 7.8.2017 -
261: Thoughts on First Contact Resolution
Publisert: 3.8.2017 -
260: Julie Ann Sullivan, Employee Attitudes
Publisert: 1.8.2017 -
259: Predicting Behavior and Risk
Publisert: 31.7.2017 -
258: (Tip) Making Sure Your Team Knows Their Goals
Publisert: 27.7.2017 -
257: Pat Iyer, Legal Nurse Podcast
Publisert: 25.7.2017 -
256: How Not to Hire Idiots When You're Desperate
Publisert: 24.7.2017 -
255: (Tip) Your Org Chart vs. Your Customers
Publisert: 20.7.2017 -
254: Rocky Romanella, Tighten the Lug Nuts
Publisert: 18.7.2017 -
253: (Tip) Situational Awareness in Customer Service
Publisert: 17.7.2017 -
252: Alison Herzog, Dell Customer Experience
Publisert: 14.7.2017 -
251: (Tip) 3 OTHER Customer Segments
Publisert: 11.7.2017 -
250: (Tip) Speed Up Your Customer’s Experience
Publisert: 10.7.2017 -
249: How Customer Service Training Goes Wrong
Publisert: 6.7.2017 -
248: (Tip) 3 Moments of Truth
Publisert: 4.7.2017 -
247: (Tip) 3 Powerful Questions
Publisert: 3.7.2017 -
246: Chase Clemons, Basecamp’s Customer Service Ethic
Publisert: 29.6.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
