Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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285: When to Disclose Bad News to Customers?
Publisert: 19.10.2017 -
284: Nick Francis, HelpScout Customer Service
Publisert: 17.10.2017 -
283: Pay Attention to Customers
Publisert: 12.10.2017 -
282: Stephen Shapiro, Innovating Customer Experience
Publisert: 11.10.2017 -
281: CX Clichés and Overused Examples
Publisert: 5.10.2017 -
280: Lesley Lykins, CX Day
Publisert: 3.10.2017 -
279: Is Efficient Customer Service Best?
Publisert: 28.9.2017 -
278: Stacey Hanke, Communicate with Influence
Publisert: 26.9.2017 -
277: 5 Digital Experience Offenses
Publisert: 21.9.2017 -
276: Nora Burns, HR Undercover
Publisert: 20.9.2017 -
275: (Tip) Go Negative with Your Training
Publisert: 14.9.2017 -
274: Nienke Bloem, Gamifying Customer Experience
Publisert: 12.9.2017 -
273: (Tip) What Is a Moment of Truth?
Publisert: 7.9.2017 -
272: Kristina Quinones, MeetEdgar Customer Service
Publisert: 5.9.2017 -
271: Take It To the Top – Tesla’s New Strategy
Publisert: 31.8.2017 -
270: John-Paul Narowski, KarmaCRM
Publisert: 29.8.2017 -
269: We’re Listening
Publisert: 24.8.2017 -
268: Microchipping Employees
Publisert: 21.8.2017 -
267: 3 Questions for Employees
Publisert: 17.8.2017 -
266: Chip Bell, Innovating Service
Publisert: 15.8.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
