Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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105: Onstage vs Offstage Customer Experience
Publisert: 4.4.2016 -
104: Pat Helmers, Sales Babble Podcast
Publisert: 31.3.2016 -
103: Will Virtual Reality Make Customer Service More Real?
Publisert: 28.3.2016 -
102: Jim Rembach, Fast Leader
Publisert: 24.3.2016 -
101: How the Innovation Process Fails Us
Publisert: 21.3.2016 -
100: Customer Service 100 Years Ago
Publisert: 17.3.2016 -
099: B2C vs. B2B Customer Experience
Publisert: 14.3.2016 -
098: Brian Solis, Where Business Meets Design
Publisert: 10.3.2016 -
097: The Best Customer Loyalty Metrics
Publisert: 7.3.2016 -
096: Jay Baer, Hug Your Haters
Publisert: 3.3.2016 -
095: Offboarding Customers
Publisert: 29.2.2016 -
094: Joseph Michelli, Becoming Customer-Obsessed
Publisert: 25.2.2016 -
093: Why Employee Engagement Matters
Publisert: 22.2.2016 -
092: Ayelet Baron, The Future of Work
Publisert: 18.2.2016 -
091: How to Find Time for Training
Publisert: 15.2.2016 -
090: How Can You Show Customers Love?
Publisert: 11.2.2016 -
089: Will Companies Demand Your Phone Records?
Publisert: 8.2.2016 -
088: Richard Shapiro, The Endangered Customer
Publisert: 4.2.2016 -
087: The Next Generation of Customer Experience Leaders
Publisert: 1.2.2016 -
086: Dr. Adrienne Boissy, The Patient Experience
Publisert: 28.1.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
