Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service

32 Episoder

1. Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes

   Publisert: 2.10.2023
2. Improving operations through customer-centricity with Wine.com’s Addie Wallace

   Publisert: 20.9.2023
3. How companies can support the well-being of their support team with Tade Anzalone at Calm

   Publisert: 6.9.2023
4. Democratizing creativity through AI with The New Yorker's Matthew Hutson

   Publisert: 23.8.2023
5. Why self-service and the employee experience drive cost savings with Virgin Pulse’s Michael Pace

   Publisert: 9.8.2023
6. How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt

   Publisert: 26.7.2023
7. Keeping the human touch in an AI-driven future

   Publisert: 12.7.2023
8. How AI will help businesses understand customers better with Zendesk’s Cristina Fonseca

   Publisert: 28.6.2023
9. The customer-first strategy: why it's crucial to your business

   Publisert: 14.6.2023
10. The role of AI in self-service and knowledge management — Kajabi's Jared Loman and Zendesk's Maddie Hoffman

    Publisert: 31.5.2023
11. How AI can enhance the customer experience and control costs — Kajabi’s Jared Loman and Zendesk’s Caitlin Keohane

    Publisert: 17.5.2023
12. Conversations with Zendesk: The Podcast

    Publisert: 3.5.2023