Keeping the human touch in an AI-driven future
Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience - En podkast av Zendesk: Customer Service Software & Sales CRM
Kategorier:
On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.
We discuss:
- (1:45) Deepam’s background and experience with AI.
- (4:27) The diverse applications for generative AI.
- (6:17) Unique spaces being explored with generative AI.
- (8:55) Balancing innovation with the human touch.
- (12:02) Differentiating between hype and real innovation in AI.
- (20:51) Challenges with AI, including accuracy and data privacy.
- (29:31) The unique capabilities and risk-taking abilities of start-ups.
- (32:30) The transformation of human productivity with the help of AI.
Resources mentioned:
Deepam Mishra - https://www.linkedin.com/in/deepammishra/
Amazon Web Services - https://www.linkedin.com/company/amazon-web-services/
AWS Generative AI Accelerator - https://aws-startup-lofts.com/amer/program/accelerators/generative-ai
Sign up for a free trial at Zendesk.com
#CX #CustomerService #CustomerExperience
