The IT Experience Podcast

En podkast av HappySignals - Torsdager

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124 Episoder

44. #XLA - Employee Experience with Roy Atkinson - Part 2
Publisert: 2.12.2020
43. #XLA - Experience is More than an Agreement
Publisert: 30.11.2020
42. #XLA - Employee Experience for IT, with Roy Atkinson - Part 1
Publisert: 25.11.2020
41. #XLA - The Key Differences Between XLAs and SLAs
Publisert: 20.11.2020
40. #XLA - The Practical Guide to Experience Level Agreements
Publisert: 18.11.2020
39. How to increase happiness by 112%, with Ahlstrom-Munksjö
Publisert: 13.11.2020
38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price
Publisert: 18.10.2020
37. #XLA - Is Happiness Overrated, with Giarte CEO, Marco Gianotten
Publisert: 21.9.2020
36. #XLA - Experience and Outcome Metrics with Barclay Rae
Publisert: 27.8.2020
35. Chris Fazey, Dean Underwood and Prashant Arora, three Global IT Directors share their experience
Publisert: 19.5.2020
34. #XLA - What are the Benefits of Experience Level Agreements?
Publisert: 13.4.2020
33. #XLA - What are Experience Level Agreements?
Publisert: 30.3.2020
32. How 5,500 end-users feel about Remote Work, latest survey results
Publisert: 27.3.2020
31. Enfo's Journey to Modern IT Service Provider (MSP)
Publisert: 16.3.2020
30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari
Publisert: 2.3.2020
29. What Impacts Employee Experience in ServiceNow?
Publisert: 17.2.2020
28. Internal Service Desks make Employees 47% More Productive with XLA?
Publisert: 3.2.2020
27. Our Customers Increase Employee Productivity 26% by Making People Happier
Publisert: 20.1.2020
26. Impact of ServiceNow's Reassignment Count on Employees Productivity
Publisert: 7.1.2020
25. 2020 ITSM Trends with Stephen Mann / itsm.tools
Publisert: 30.12.2019

5 / 7

Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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124 Episoder

44. #XLA - Employee Experience with Roy Atkinson - Part 2

43. #XLA - Experience is More than an Agreement

42. #XLA - Employee Experience for IT, with Roy Atkinson - Part 1

41. #XLA - The Key Differences Between XLAs and SLAs

40. #XLA - The Practical Guide to Experience Level Agreements

39. How to increase happiness by 112%, with Ahlstrom-Munksjö

38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

37. #XLA - Is Happiness Overrated, with Giarte CEO, Marco Gianotten

36. #XLA - Experience and Outcome Metrics with Barclay Rae

35. Chris Fazey, Dean Underwood and Prashant Arora, three Global IT Directors share their experience

34. #XLA - What are the Benefits of Experience Level Agreements?

33. #XLA - What are Experience Level Agreements?

32. How 5,500 end-users feel about Remote Work, latest survey results

31. Enfo's Journey to Modern IT Service Provider (MSP)

30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari

29. What Impacts Employee Experience in ServiceNow?

28. Internal Service Desks make Employees 47% More Productive with XLA?

27. Our Customers Increase Employee Productivity 26% by Making People Happier

26. Impact of ServiceNow's Reassignment Count on Employees Productivity

25. 2020 ITSM Trends with Stephen Mann / itsm.tools