The CX Tipping Point®
En podkast av Dorris Consulting International
54 Episoder
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EP 13 - Reflections on GovCX in 2021
Publisert: 13.12.2021 -
EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow
Publisert: 8.11.2021 -
EP 11 - Barbara Morton: CX Lessons Learned from the VA’s Veterans Experience Office
Publisert: 11.10.2021 -
EP 10 - Robert Shea: Insights on the Importance of Customer Experience from a Senior Executive
Publisert: 13.9.2021 -
EP 9 - Jon Kraden: Do Customer Experience and Cybersecurity Go Together?
Publisert: 9.8.2021 -
EP 8 - Brenda Wensil: How Customer Experience Strategies and Methodologies Improved the Experience of Borrowers in the Federal Student Aid Program
Publisert: 19.7.2021 -
EP 7 - Dan Barrett: Learn from a CX Early Adopter at the US Postal Service
Publisert: 14.6.2021 -
EP 6 - Joseph Michelli, Ph.D.: Insights and Advice from a Leading Business and Customer Experience Expert
Publisert: 10.5.2021 -
EP 5 - Crystal Philcox: How Customer Experience is Being Implemented in GSA
Publisert: 12.4.2021 -
EP 4 - Mariela Cardona: CX Insights from an Early Trailblazer at USCIS
Publisert: 8.3.2021 -
EP 3 - Brian Whittaker: Customer Experience and the Impact of Diversity and Inclusion
Publisert: 7.2.2021 -
EP 2 - Tim Conway & Ann Steward: CX Insights from Around the World
Publisert: 1.2.2021 -
EP 1 - Lee Becker: Perspectives on CX
Publisert: 26.1.2021 -
Trailer
Publisert: 22.1.2021
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
