The CX Tipping Point®
En podkast av Dorris Consulting International
54 Episoder
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EP 33 - Insights from the Executive and Legislative Branches on Government Customer Experience featuring Matthew Cornelius
Publisert: 11.7.2023 -
EP 32 - Digital Transformation: The Intersection of IT Modernization and Customer Experience featuring Bajinder Paul
Publisert: 13.6.2023 -
EP 31 - Lessons Learned in Managing Cross-Agency Programs through Recreation.gov
Publisert: 9.5.2023 -
EP 30 - How Transformational Leaders Drive Improved Performance featuring John Riordan
Publisert: 18.4.2023 -
EP 29 - Balancing Cybersecurity and CX in the Delivery of Digital Services featuring Cybersecurity & Customer Experience SMEs
Publisert: 28.3.2023 -
EP 28 - How NTT Data Leveraged Existing Programs to Assist Colleges and Universities During Covid featuring Noel Hara
Publisert: 14.2.2023 -
EP 27 - Digital-First Customer Experience, But Not Digital Only featuring Maximus Federal's Andy Beamon & MaryAnn Monroe
Publisert: 10.1.2023 -
EP 26 - Using Customer Data to Improve the Experience at Federal Student Aid featuring Nicole Callahan
Publisert: 13.12.2022 -
EP 25 - The Importance of Contact Centers in Delivering Excellent, Equitable, and Secure Federal Services featuring Evan Davis, Maximus Federal
Publisert: 8.11.2022 -
EP 24 - How Diversity, Equity, Inclusion and Accessibility Improves the Lives of the Public and Employees featuring Kimberly Walton
Publisert: 11.10.2022 -
EP 23 - VA's Use of Innovation to Improve Healthcare of Veterans featuring VHA Office of Healthcare, Innovation and Learning
Publisert: 13.9.2022 -
EP 22 - Insights on How the Federal Government is Implementing Customer Experience
Publisert: 9.8.2022 -
EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers
Publisert: 12.7.2022 -
EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data
Publisert: 14.6.2022 -
EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience
Publisert: 16.5.2022 -
SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders
Publisert: 2.5.2022 -
EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process
Publisert: 11.4.2022 -
EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience
Publisert: 14.3.2022 -
EP 15 - Ken Corbin: Transforming the Taxpayer Experience
Publisert: 7.2.2022 -
EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture
Publisert: 10.1.2022
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
