The CX Cast
En podkast av Forrester - Tirsdager
260 Episoder
-
254: Uncovering Insights From CX Leaders
Publisert: 5.5.2021 -
243: Merging CX Teams After An Acquisition (R)
Publisert: 29.4.2021 -
220: Five Best Practices For Measuring Business Impact Of Design (R)
Publisert: 22.4.2021 -
252: How To Measure Value For Customer
Publisert: 8.4.2021 -
250: Benchmark Customer Journeys To Drive Emotional Engagement
Publisert: 25.3.2021 -
249: Creating A Customer Experience Vision
Publisert: 18.3.2021 -
247: Using Measurement To Identify Biases
Publisert: 4.3.2021 -
217: Get Digital Accessibility Right (R)
Publisert: 18.2.2021 -
245: Build A Strong Experience Research Practice
Publisert: 11.2.2021 -
244: A Retrospective Of The CX Cast’s Six Years
Publisert: 4.2.2021 -
242: Reflect Commitment To Diversity And Inclusion In Customer Experience
Publisert: 21.1.2021 -
241: How Do We Get Executives To Care About CX?
Publisert: 14.1.2021 -
240: Innovation And Collaboration For The Customer’s Benefit
Publisert: 7.1.2021 -
239: Build A Strong Foundation For Your CX Prioritization
Publisert: 17.12.2020 -
237: The Past, Present, And Future Of The CX Cast
Publisert: 19.11.2020 -
236: Tips And Tricks In Journey Transformation
Publisert: 12.11.2020 -
235: Elevating The CX Practice And Discipline
Publisert: 5.11.2020 -
234: Mastercard’s Shift In Strategy And Employee Experience
Publisert: 29.10.2020 -
233: Design Teams In 2020: Evolution And Expansion
Publisert: 8.10.2020 -
232: Part 2: Delight The Right Customers To Build A Successful Business
Publisert: 1.10.2020
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
