249: Creating A Customer Experience Vision
The CX Cast - En podkast av Forrester - Tirsdager
Many organizations struggle to define their customer experience (CX) vision, from where to begin and what to include, to how to act on it. In this episode, co-host and analyst Angelina Gennis discusses her latest research on how to create a unique CX vision to guide transformation. Aim framework: authentic, inspiring, mobilizing Click the titles below for more on this topic: Your CX Vision: How To Create A Customer Experience Vision To Guide Transformation
