Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
Kategorier:
498 Episoder
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Customer service and customer loyalty can be improved by using decision science - Interview with Phil Barden
Publisert: 19.1.2020 -
Improve your customer service by asking what would your Mum do - Interview with Lee Cockerell
Publisert: 19.1.2020 -
Doing more to help creative business start ups grow and succeed - Interview with Doug Richard
Publisert: 19.1.2020 -
Being Likeable, leadership, customer and employee engagement - Interview with Dave Kerpen
Publisert: 17.1.2020 -
Blogger outreach and building trust with your customers - Interview with Hugh Anderson
Publisert: 17.1.2020 -
Word of mouth marketing starts with proper listening - Interview with Molly Flatt of 1000 Heads
Publisert: 17.1.2020 -
How to be more interesting (and keep customers for longer) - Interview with Jessica Hagy
Publisert: 17.1.2020 -
Employee engagement is a commitment not a campaign - Interview with Stan Phelps
Publisert: 17.1.2020 -
Customer engagement, social CRM and cool tools for professional services firms - Interview with Mark Bower
Publisert: 17.1.2020 -
Customers, customer service, customer experience and crystal balls - Interview with Dr Nicola Millard of BT
Publisert: 17.1.2020 -
Delivering Fanatical Levels of Customer Support - Interview with Fabio Torlini of Rackspace
Publisert: 17.1.2020 -
Improve your business, yourself and your team with rapid skill acquisition- Interview with Josh Kaufman
Publisert: 17.1.2020 -
Time to reboot your business and you? Interview with Mitch Joel about Ctrl Alt Delete
Publisert: 17.1.2020 -
Creating products that customers love - Interview with Chris Ives of Ilkley Brewery
Publisert: 14.1.2020 -
It's all about customer service, customer service, customer service - Interview with Tom Walsh CEO of Staycity
Publisert: 14.1.2020 -
Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Interview with Steve Curtin
Publisert: 14.1.2020 -
Employee engagement and what it takes to be the best - Interview with Ryan Cheyne of Pets at Home
Publisert: 14.1.2020 -
Outstanding brands become part of their customers story - Interview with Bernadette Jiwa
Publisert: 14.1.2020 -
Helping customers, standing out, being human and telling stories through blogging - Interview with Mark Schaefer
Publisert: 14.1.2020 -
Employee engagement is about human relationships not human resources - Interview with Luis Suarez of IBM
Publisert: 14.1.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.