Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
Kategorier:
498 Episoder
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Spread the love - Interview with Alexis Dormandy of LoveThis.com
Publisert: 21.1.2020 -
Social customer service can make your business more customer focused - Interview with Joshua March, Conversocial
Publisert: 21.1.2020 -
Build relationships with your customers that matter - Interview with Chris Brogan on The Impact Equation
Publisert: 21.1.2020 -
True customer engagement is not based on click throughs or contests - Interview with Wendy Lea, CEO of Get Satisfaction
Publisert: 21.1.2020 -
Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars
Publisert: 21.1.2020 -
Service innovation is the key to avoiding extinction - Interview with Mitch Kowalski on the future of the legal industry
Publisert: 21.1.2020 -
The Non-Obvious Megatrends that will affect our ability to deliver a stand out customer experience in the coming years - Interview with Rohit Bhargava
Publisert: 20.1.2020 -
Using systems thinking to improve customer satisfaction and employee engagement - Interview with Rob Brown of Aviva
Publisert: 19.1.2020 -
Want more customers? Try focusing on art, culture and greatness - Interview with David Hieatt of Hiut Denim
Publisert: 19.1.2020 -
Inbound marketing is about instant communications and creating content - Interview with David Meerman Scott
Publisert: 19.1.2020 -
CRM, social media, social business and the future - Interview with Jon Ferrara of Nimble
Publisert: 19.1.2020 -
Commitment, clarity and fanatical customers and employees - Interview with John Jantsch of Duct Tape Marketing
Publisert: 19.1.2020 -
You can’t make ‘Art’ if you are not willing to fail - Interview with Seth Godin on The Icarus Deception
Publisert: 19.1.2020 -
Systems thinking, customer service and unlearning the way we do things - Interview with John Seddon of Vanguard
Publisert: 19.1.2020 -
Solve customer and business problems faster through collaboration - Interview with Jacob Morgan
Publisert: 19.1.2020 -
Lessons from ten years of blogging and eight years of podcasting - Interview with Neville Hobson
Publisert: 19.1.2020 -
Social business is not just social media, it takes real transformation - Interview with Brad W Martin and Vala Afshar of Enterasys
Publisert: 19.1.2020 -
Unruly engagement, creativity and collaboration is built on two things: People and Places - Interview with Sarah Wood
Publisert: 19.1.2020 -
Customer service, people and how caring does scale - Interview with Gary Vaynerchuk #1aDayQandA
Publisert: 19.1.2020 -
Employee engagement inside one of the UK's best companies to work for - Interview with Keith Lewis of Matchtech
Publisert: 19.1.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.