Navigating the Customer Experience
En podkast av Yanique Grant, Customer Experience Strategist, Entrepreneur - Tirsdager
161 Episoder
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177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono
Publisert: 6.12.2022 -
176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth
Publisert: 29.11.2022 -
175: CX Design for a Better Employee and Customer Experience with Justin Zalewski
Publisert: 22.11.2022 -
174: Business and Leadership Re-Defined with Brad Sugars
Publisert: 25.10.2022 -
173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina
Publisert: 27.9.2022 -
172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison
Publisert: 30.8.2022 -
171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss
Publisert: 10.8.2022 -
170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart
Publisert: 26.7.2022 -
169: Navigating and Developing a Winning Communications Strategy with Matt Swain
Publisert: 14.6.2022 -
168: Understanding the Importance of the User Experience with Andrew Ou
Publisert: 31.5.2022 -
167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow
Publisert: 17.5.2022 -
166: The Art of Listening and Gathering Product Feedback with Matt Young
Publisert: 10.5.2022 -
165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison
Publisert: 3.5.2022 -
164: Delivering Quality Service through Mobile Applications with Eric Vermillion
Publisert: 26.4.2022 -
163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker
Publisert: 12.4.2022 -
162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer
Publisert: 5.4.2022 -
161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia
Publisert: 29.3.2022 -
160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo
Publisert: 22.3.2022 -
159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera
Publisert: 15.3.2022 -
158: Customer Experience Trends 2022 with Yanique Grant
Publisert: 8.3.2022
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
