Navigating the Customer Experience
En podkast av Yanique Grant, Customer Experience Strategist, Entrepreneur - Tirsdager
161 Episoder
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217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams
Publisert: 16.1.2024 -
216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe
Publisert: 9.1.2024 -
215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger
Publisert: 3.1.2024 -
214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan
Publisert: 19.12.2023 -
213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw
Publisert: 12.12.2023 -
212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña
Publisert: 5.12.2023 -
211: Scaling Up Success: Insights and Strategies for Business Growth with Herb Cogliano
Publisert: 28.11.2023 -
210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II
Publisert: 21.11.2023 -
209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich
Publisert: 15.11.2023 -
208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy
Publisert: 8.11.2023 -
207: Unearthing the Universals in Leadership with Adam Bryant
Publisert: 31.10.2023 -
206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte
Publisert: 11.10.2023 -
205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan
Publisert: 3.10.2023 -
204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell
Publisert: 26.9.2023 -
203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy
Publisert: 19.9.2023 -
202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel
Publisert: 12.9.2023 -
201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin
Publisert: 29.8.2023 -
200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman
Publisert: 22.8.2023 -
199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer
Publisert: 15.8.2023 -
198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen
Publisert: 8.8.2023
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
