Navigating the Customer Experience
En podkast av Yanique Grant, Customer Experience Strategist, Entrepreneur - Tirsdager
161 Episoder
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237: Empathy and Innovation in Customer Success with Irina Vatafu
Publisert: 7.8.2024 -
236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman
Publisert: 30.7.2024 -
235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw
Publisert: 24.7.2024 -
234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen
Publisert: 9.7.2024 -
233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield
Publisert: 25.6.2024 -
232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani
Publisert: 18.6.2024 -
231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi
Publisert: 21.5.2024 -
230: Strategies for Customer Success and Retention with Rachel Stanley
Publisert: 14.5.2024 -
229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer
Publisert: 23.4.2024 -
228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram
Publisert: 16.4.2024 -
227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier
Publisert: 9.4.2024 -
226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein
Publisert: 26.3.2024 -
225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay
Publisert: 19.3.2024 -
224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan
Publisert: 12.3.2024 -
223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello
Publisert: 5.3.2024 -
222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak
Publisert: 27.2.2024 -
221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby
Publisert: 20.2.2024 -
220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson
Publisert: 13.2.2024 -
219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus
Publisert: 6.2.2024 -
218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer
Publisert: 30.1.2024
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
