The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

438 Episoder

1. Exploring Intercom's Customer Service Trends Report for 2024

   Publisert: 1.2.2024
2. Rewind: Jeff Vincent on solving customer problems

   Publisert: 25.1.2024
3. Intercom on Product: Riding the AI wave in 2024

   Publisert: 18.1.2024
4. CX leader Camille E. Acey on the evolving dynamics in customer service

   Publisert: 11.1.2024
5. Synthesia CEO Victor Riparbelli on how generative AI is transforming video

   Publisert: 4.1.2024
6. Inside Intercom 2023 in Review

   Publisert: 14.12.2023
7. Rewind: CX author Dan Gingiss on turning customers into your own salesforce

   Publisert: 7.12.2023
8. Make every call count: The evolution of phone support

   Publisert: 30.11.2023
9. Angel investor Christoph Janz on finding the right opportunities in AI

   Publisert: 23.11.2023
10. Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

    Publisert: 16.11.2023
11. How AI is creating support roles, not taking them

    Publisert: 9.11.2023
12. The story behind the chirp: Intercom’s notification sound

    Publisert: 2.11.2023
13. Rewind: Intercom on Product – The intersection of company and product strategy

    Publisert: 26.10.2023
14. Training the next generation of support leaders with Peak Support’s Hannah Steiman

    Publisert: 19.10.2023
15. Rewind: IBM’s Arin Bhowmick on designing ethical AI

    Publisert: 12.10.2023
16. Rewind: Nick Mehta on delivering value at scale

    Publisert: 5.10.2023
17. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

    Publisert: 28.9.2023
18. Leonard Berry and the eternal pursuit of service excellence

    Publisert: 21.9.2023
19. Intercom on Product: Product strategy in the age of AI

    Publisert: 14.9.2023
20. Shopify UX Director Elizabeth McGuane on why design should start with words

    Publisert: 7.9.2023