First Contact: Stories of the Call Center

58 Episoder

1. Customer Memories and The True Value of CX: Colin Shaw

   Publisert: 23.4.2021
2. The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

   Publisert: 19.3.2021
3. A Lifetime of Lessons Learned: Steve Bederman

   Publisert: 19.2.2021
4. Christmas Special - Happy Holidays from NobelBiz

   Publisert: 22.12.2020
5. Exploring the Magic of Amazing Customer Service: Shep Hyken

   Publisert: 23.10.2020
6. Bonus Recording: Steve on CX Superheroes with Christopher Brooks

   Publisert: 14.10.2020
7. Exploring Human Voice and Simulation Training: Nancy Munro

   Publisert: 25.9.2020
8. Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona

   Publisert: 26.8.2020
9. The Lifelong Dream of Customer Support: Roy Atkinson

   Publisert: 21.8.2020
10. Growing Up in a Call Center: Thomas Laird

    Publisert: 24.7.2020
11. Bonus Recording: Steve on Telecom Reseller with Doug Green

    Publisert: 15.7.2020
12. Truth-Telling in the Age of Robocalls: Rebekah Johnson

    Publisert: 26.6.2020
13. Bonus Recording: Steve on Contact Center Insights with Nancy Munro

    Publisert: 5.6.2020
14. The Emotionally Intelligent Leader: Jim Rembach

    Publisert: 29.5.2020
15. What Makes a True Leader: Christa Heibel

    Publisert: 24.4.2020
16. Superwoman Decoded: Cathy Karabetsos

    Publisert: 20.3.2020
17. Entrepreneurship as an Adventure Sport: Jake Bush

    Publisert: 18.2.2020
18. From Call Agent to CEO: Steve Bederman

    Publisert: 16.1.2020