First Contact: Stories of the Call Center
En podkast av NobelBiz Studios - Onsdager
58 Episoder
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Customer Memories and The True Value of CX: Colin Shaw
Publisert: 23.4.2021 -
The Unexpected Journey of a Serial Entrepreneur: Gary Pudles
Publisert: 19.3.2021 -
A Lifetime of Lessons Learned: Steve Bederman
Publisert: 19.2.2021 -
Christmas Special - Happy Holidays from NobelBiz
Publisert: 22.12.2020 -
Exploring the Magic of Amazing Customer Service: Shep Hyken
Publisert: 23.10.2020 -
Bonus Recording: Steve on CX Superheroes with Christopher Brooks
Publisert: 14.10.2020 -
Exploring Human Voice and Simulation Training: Nancy Munro
Publisert: 25.9.2020 -
Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona
Publisert: 26.8.2020 -
The Lifelong Dream of Customer Support: Roy Atkinson
Publisert: 21.8.2020 -
Growing Up in a Call Center: Thomas Laird
Publisert: 24.7.2020 -
Bonus Recording: Steve on Telecom Reseller with Doug Green
Publisert: 15.7.2020 -
Truth-Telling in the Age of Robocalls: Rebekah Johnson
Publisert: 26.6.2020 -
Bonus Recording: Steve on Contact Center Insights with Nancy Munro
Publisert: 5.6.2020 -
The Emotionally Intelligent Leader: Jim Rembach
Publisert: 29.5.2020 -
What Makes a True Leader: Christa Heibel
Publisert: 24.4.2020 -
Superwoman Decoded: Cathy Karabetsos
Publisert: 20.3.2020 -
Entrepreneurship as an Adventure Sport: Jake Bush
Publisert: 18.2.2020 -
From Call Agent to CEO: Steve Bederman
Publisert: 16.1.2020
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.