First Contact: Stories of the Call Center

54 Episoder

1. Building solutions to solve problems within the business ecosystem: Hemanth Gorur

   Publisert: 24.10.2022
2. Performance-driven contact centers and data modeling: Kevin Daly

   Publisert: 28.9.2022
3. Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen

   Publisert: 9.8.2022
4. Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

   Publisert: 12.7.2022
5. Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor

   Publisert: 13.6.2022
6. Digital Transformation and Future of Work for Contact Centers: Jon Arnold

   Publisert: 11.5.2022
7. Holistic Call Center Training using Rewards and Recognition: Michael Tamer

   Publisert: 19.4.2022
8. Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank

   Publisert: 23.3.2022
9. Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III

   Publisert: 16.2.2022
10. Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree

    Publisert: 18.11.2021
11. Reclaiming Sales through Authentic Persuasion: Jason Cutter

    Publisert: 15.10.2021
12. The Future of Workforce Management for Contact Centers: Daryl Gonos

    Publisert: 24.9.2021
13. Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore

    Publisert: 27.8.2021
14. Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

    Publisert: 23.7.2021
15. CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh

    Publisert: 18.6.2021
16. The Contact Center Tech Shift During the Pandemic: Fred Stacey

    Publisert: 21.5.2021
17. Customer Memories and The True Value of CX: Colin Shaw

    Publisert: 23.4.2021
18. The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

    Publisert: 19.3.2021
19. A Lifetime of Lessons Learned: Steve Bederman

    Publisert: 19.2.2021
20. Christmas Special - Happy Holidays from NobelBiz

    Publisert: 22.12.2020