First Contact: Stories of the Call Center
En podkast av NobelBiz Studios - Onsdager
58 Episoder
-
Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims
Publisert: 26.4.2023 -
Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer
Publisert: 27.3.2023 -
Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland
Publisert: 3.2.2023 -
Leading the Change for Women in Tech: Juanita Coley
Publisert: 8.11.2022 -
Building solutions to solve problems within the business ecosystem: Hemanth Gorur
Publisert: 24.10.2022 -
Performance-driven contact centers and data modeling: Kevin Daly
Publisert: 28.9.2022 -
Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen
Publisert: 9.8.2022 -
Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss
Publisert: 12.7.2022 -
Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor
Publisert: 13.6.2022 -
Digital Transformation and Future of Work for Contact Centers: Jon Arnold
Publisert: 11.5.2022 -
Holistic Call Center Training using Rewards and Recognition: Michael Tamer
Publisert: 19.4.2022 -
Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank
Publisert: 23.3.2022 -
Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III
Publisert: 16.2.2022 -
Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree
Publisert: 18.11.2021 -
Reclaiming Sales through Authentic Persuasion: Jason Cutter
Publisert: 15.10.2021 -
The Future of Workforce Management for Contact Centers: Daryl Gonos
Publisert: 24.9.2021 -
Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore
Publisert: 27.8.2021 -
Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein
Publisert: 23.7.2021 -
CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh
Publisert: 18.6.2021 -
The Contact Center Tech Shift During the Pandemic: Fred Stacey
Publisert: 21.5.2021
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
