First Contact: Stories of the Call Center
En podkast av NobelBiz Studios - Onsdager
Kategorier:
54 Episoder
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Empowering Women and Event Success in Lead Generation: Sara Malo
Publisert: 16.10.2024 -
Building a Customer-Centric Culture: Annette Franz
Publisert: 18.9.2024 -
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown
Publisert: 28.8.2024 -
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
Publisert: 24.7.2024 -
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
Publisert: 12.6.2024 -
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
Publisert: 29.5.2024 -
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer
Publisert: 24.4.2024 -
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast
Publisert: 6.3.2024 -
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III
Publisert: 7.2.2024 -
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff
Publisert: 1.11.2023 -
The Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson
Publisert: 10.10.2023 -
From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf
Publisert: 6.9.2023 -
From Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis
Publisert: 9.8.2023 -
Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
Publisert: 25.7.2023 -
Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell
Publisert: 28.6.2023 -
Master Call Center Customer Service in the Digital Age: Jim Iyoob
Publisert: 29.5.2023 -
Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims
Publisert: 26.4.2023 -
Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer
Publisert: 27.3.2023 -
Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland
Publisert: 3.2.2023 -
Leading the Change for Women in Tech: Juanita Coley
Publisert: 8.11.2022
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.