First Contact: Stories of the Call Center
En podkast av NobelBiz Studios - Onsdager
58 Episoder
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From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira
Publisert: 12.3.2025 -
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi
Publisert: 12.2.2025 -
Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman
Publisert: 15.1.2025 -
What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers
Publisert: 13.11.2024 -
Empowering Women and Event Success in Lead Generation: Sara Malo
Publisert: 16.10.2024 -
Building a Customer-Centric Culture: Annette Franz
Publisert: 18.9.2024 -
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown
Publisert: 28.8.2024 -
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
Publisert: 24.7.2024 -
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
Publisert: 12.6.2024 -
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
Publisert: 29.5.2024 -
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer
Publisert: 24.4.2024 -
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast
Publisert: 6.3.2024 -
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III
Publisert: 7.2.2024 -
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff
Publisert: 1.11.2023 -
The Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson
Publisert: 10.10.2023 -
From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf
Publisert: 6.9.2023 -
From Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis
Publisert: 9.8.2023 -
Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
Publisert: 25.7.2023 -
Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell
Publisert: 28.6.2023 -
Master Call Center Customer Service in the Digital Age: Jim Iyoob
Publisert: 29.5.2023
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
