Doing Customer Experience Right with Stacy Sherman
En podkast av Doing CX Right® - Mandager
171 Episoder
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31. Is Traditional Selling Dead? Getting New Customers The Right Way
Publisert: 20.3.2022 -
30. Competing for Customer Time, Attention, and Money with Joe Pine
Publisert: 13.3.2022 -
29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos
Publisert: 6.3.2022 -
28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky
Publisert: 28.2.2022 -
27. Differentiating Experiences To Dominate Your Industry with Stan Phelps
Publisert: 21.2.2022 -
26. Understanding and Influencing Your Customers' Decisions with Mary Drumond
Publisert: 13.2.2022 -
25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher
Publisert: 4.2.2022 -
24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon
Publisert: 29.1.2022 -
23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman
Publisert: 23.1.2022 -
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
Publisert: 16.1.2022 -
21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum
Publisert: 9.1.2022 -
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green
Publisert: 31.12.2021 -
19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb
Publisert: 25.12.2021 -
18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain
Publisert: 17.12.2021 -
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins
Publisert: 11.12.2021 -
16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters
Publisert: 4.12.2021 -
15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem
Publisert: 28.11.2021 -
14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky
Publisert: 20.11.2021 -
13. Your Role As An Experience Maker Featuring Dan Gingiss
Publisert: 13.11.2021 -
12. Delivering Unforgettable Experiences Featuring Ryan Estis
Publisert: 7.11.2021
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
