Doing Customer Experience Right with Stacy Sherman
En podkast av Doing CX Right® - Mandager
171 Episoder
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51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Publisert: 14.8.2022 -
50. Business and Life Experience Lessons Featuring Mom Eileen
Publisert: 7.8.2022 -
49. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith
Publisert: 1.8.2022 -
48. Getting More Organized and Productive Through GTD® with David Allen
Publisert: 25.7.2022 -
47. Building Trust And Selling From The Heart With Larry Levine
Publisert: 15.7.2022 -
46. Transforming Customer Experience Through Mystery Shopping
Publisert: 9.7.2022 -
45. Winning On Purpose and Measurements of Success with Fred Reichheld
Publisert: 25.6.2022 -
44. Recruiting & Hiring Best Practices For Customer Success with Sam Brenner
Publisert: 18.6.2022 -
43. Improving Customer Journeys With Employees As Heroes with Ian Golding
Publisert: 12.6.2022 -
42. The Power Of Influencers To Get New Customers with Neal Schaffer
Publisert: 31.5.2022 -
41. Doing Customer Experience Right Through Content marketing
Publisert: 28.5.2022 -
40. Making Your Brand Tattoo-Worthy with Jim Knight
Publisert: 25.5.2022 -
39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker
Publisert: 16.5.2022 -
38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe
Publisert: 6.5.2022 -
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
Publisert: 29.4.2022 -
36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute
Publisert: 24.4.2022 -
35. Getting To The Next Level Starts With You Featuring Lauren Herring
Publisert: 17.4.2022 -
34. Advancing Customer Experiences Through IT Alignment with Michael Buckham-White
Publisert: 11.4.2022 -
33. Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader
Publisert: 3.4.2022 -
32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov
Publisert: 27.3.2022
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
