Doing Customer Experience Right with Stacy Sherman
En podkast av Doing CX Right® - Mandager
171 Episoder
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111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn
Publisert: 13.12.2023 -
110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto
Publisert: 4.12.2023 -
109. How to Make Your Business Ridiculously Easy to Work With Featuring David Avrin
Publisert: 27.11.2023 -
108. Proving the ROI of Customer Experience Initiatives with Gregorio Uglioni
Publisert: 20.11.2023 -
107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers
Publisert: 13.11.2023 -
106. User Testing for Elevated Customer Service and Brand Experiences with Andy MacMillan
Publisert: 7.11.2023 -
105. The Power of Generative AI - Transforming Customer Service with Connor Grennan
Publisert: 30.10.2023 -
104: When Machines Become Customers - Navigating the New Normal with Don Scheibenreif
Publisert: 23.10.2023 -
103. Designing Immersive Customer Experiences Based on Leading Brand Case Studies with Joe Wheeler
Publisert: 9.10.2023 -
102. Empathy at Scale: Building lasting customer and employee relationships with Natalie Petouhoff
Publisert: 25.9.2023 -
101. Enriching Customer Interactions: The Balance of Personalization and Data Privacy with Greg Kihlstrom
Publisert: 18.9.2023 -
Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman
Publisert: 28.8.2023 -
99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni
Publisert: 21.8.2023 -
98. Doing CX Leadership Right Based on Brain Science with Alain Hunkins
Publisert: 14.8.2023 -
97. The New Rules of Customer Experience in a Post-Digital Era with Antonio Grasso
Publisert: 7.8.2023 -
96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova
Publisert: 31.7.2023 -
95. How AI Is Transforming Communication & Customer Service with Microsoft Leader, Frank X Shaw
Publisert: 24.7.2023 -
94. Future-Proofing Your Business with Unstoppable CX Leadership and Innovation with Victoria Pelletier
Publisert: 20.7.2023 -
93. Disruptive CX Strategies - Insights From A Woman Who "Blows Sh*t Up!" ~Cindy Gallop
Publisert: 3.7.2023 -
92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey
Publisert: 25.6.2023
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
