Doing Customer Experience Right with Stacy Sherman
En podkast av Doing CX Right® - Mandager
171 Episoder
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132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman
Publisert: 20.5.2024 -
130. Seth Godin on AI, CX, and the Future of Customer Service
Publisert: 7.5.2024 -
129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton
Publisert: 29.4.2024 -
128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio
Publisert: 22.4.2024 -
127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult
Publisert: 15.4.2024 -
126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy
Publisert: 8.4.2024 -
125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest
Publisert: 1.4.2024 -
124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky
Publisert: 25.3.2024 -
123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde
Publisert: 18.3.2024 -
122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges
Publisert: 11.3.2024 -
121. Cultivating Community and Conversations in Customer Service | Thom Singer
Publisert: 4.3.2024 -
120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown
Publisert: 26.2.2024 -
119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman
Publisert: 19.2.2024 -
118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov
Publisert: 13.2.2024 -
117. How to increase customer satisfaction by asking the right questions | Marty Grunder
Publisert: 5.2.2024 -
116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams
Publisert: 29.1.2024 -
115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson
Publisert: 22.1.2024 -
114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott
Publisert: 16.1.2024 -
113. Setting the Bar - How to Become a Category of One Business with Joe Calloway
Publisert: 8.1.2024 -
112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
Publisert: 18.12.2023
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
