Decoding the Customer
En podkast av Julia Ahlfeldt, Certified Customer Experience Professional
50 Episoder
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Customer experience KPIs: CX Mini Masterclass – E53
Publisert: 12.9.2019 -
Electricity and customer-centricity: interview with Chris Ahlfeldt – E52
Publisert: 5.9.2019 -
The basics of B2B CX: CX Mini Masterclass – E51
Publisert: 29.8.2019 -
CX in Government: CX Mini Masterclass – E50
Publisert: 22.8.2019 -
What is customer success: CX Mini Masterclass – E49
Publisert: 14.8.2019 -
CX change management in action: CX Mini Masterclass – E48
Publisert: 8.8.2019 -
Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47
Publisert: 1.8.2019 -
Moments of Truth: CX Mini Masterclass – E46
Publisert: 25.7.2019 -
Changing how we think about customers: CX Mini Masterclass – E45
Publisert: 18.7.2019 -
Experience-led change management: CX Mini Masterclass – E44
Publisert: 11.7.2019
In the age of empowered consumers, brands must put customers at the center of their business. Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe. Whether you are new to CX, a seasoned professional looking to expand your knowledge or someone who is just interested in learning how empowered customers are transforming the business landscape, this show will take you inside the latest topics and trends in the world of customer experience.
