Decoding the Customer

50 Episoder

1. How to measure customer experience impact: CX Mini Masterclass – E73

   Publisert: 27.2.2020
2. What is a customer advisory board: CX Mini Masterclass – E72

   Publisert: 20.2.2020
3. Ideas to improve customer experience: interview with Sue Brady – E71

   Publisert: 13.2.2020
4. How rituals fortify customer experience as a competitive advantage: CX Mini Masterclass – E70

   Publisert: 6.2.2020
5. The customer promise clarifies “What is great customer experience”: CX Mini Masterclass – E69

   Publisert: 30.1.2020
6. How rewards and recognition can foster customer excellence: CX Mini Masterclass – E68

   Publisert: 23.1.2020
7. Internal and external marketing of customer experience: CX Mini Masterclass – E67

   Publisert: 16.1.2020
8. Creating a unified customer experience culture: CX Mini Masterclass – E66

   Publisert: 9.1.2020
9. The Customer-Centric CEO: interview with Diego Gabathuler – E65

   Publisert: 2.1.2020
10. AI and Customer Experience: CX Mini Masterclass – E64

    Publisert: 28.11.2019
11. CX metrics, mistakes and missed opportunities: CX Mini Masterclass – E63

    Publisert: 21.11.2019
12. Beyond customer experience: CX Mini Masterclass – E62

    Publisert: 14.11.2019
13. Trends in digital user experience: interview with Jacques Oberholzer – E61

    Publisert: 7.11.2019
14. Foundations of a great CX program: CX Mini Masterclass – E60

    Publisert: 31.10.2019
15. How to make a service blueprint: CX Mini Masterclass – E59

    Publisert: 24.10.2019
16. What is service design: CX Mini Masterclass – E58

    Publisert: 17.10.2019
17. The role of design thinking in CX management: CX Mini Masterclass – E57

    Publisert: 10.10.2019
18. CX vs. UX: CX Mini Masterclass – E56

    Publisert: 3.10.2019
19. Great customer experience starts from the top: CX Mini Masterclass – E55

    Publisert: 26.9.2019
20. Prioritizing customer journey improvement: CX Mini Masterclass – E54

    Publisert: 19.9.2019