Decoding the Customer

50 Episoder

1. Rebroadcast of Moments of Truth: CX Mini Masterclass – E46

   Publisert: 3.9.2020
2. Rebroadcast of Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32

   Publisert: 20.8.2020
3. Rebroadcast of Calculating Customer Lifetime Value: CX Mini Masterclass – E22

   Publisert: 6.8.2020
4. Conversation with the godmother of customer experience: interview with Jeanne Bliss – E90

   Publisert: 25.6.2020
5. Customer impact scorecard: CX Mini Masterclass – E89

   Publisert: 18.6.2020
6. How to build a world class CX dashboard: CX Mini Masterclass – E88

   Publisert: 11.6.2020
7. Measuring digital customer experience: CX Mini Masterclass – E87

   Publisert: 4.6.2020
8. 3 ways to foster empathy among teams: CX Mini Masterclass – E86

   Publisert: 28.5.2020
9. The ultimate guide to customer experience metrics: CX Mini Masterclass – E85

   Publisert: 21.5.2020
10. 3 tips for balancing consistent customer experience and technology innovation: CX Mini Masterclass – E84

    Publisert: 14.5.2020
11. The impact of Covid 19 and customer experience in the new normal: interview with Jennifer Wright – E83

    Publisert: 7.5.2020
12. Understanding the customer touchpoint map: CX Mini Masterclass – E82

    Publisert: 30.4.2020
13. Using interviews to gain customer insight: CX Mini Masterclass – E81

    Publisert: 23.4.2020
14. Cracking CX success and customer experience ROI: interview with Michelle Morris – E80

    Publisert: 16.4.2020
15. 3 unique customer experience research approaches you might not know: CX Mini Masterclass – E79

    Publisert: 10.4.2020
16. Understanding CX maturity models: CX Mini Masterclass – E78

    Publisert: 2.4.2020
17. Tapping into VOC insight through social media: CX Mini Masterclass – E77

    Publisert: 26.3.2020
18. Customer journey management in times of crisis: CX Mini Masterclass – E76

    Publisert: 19.3.2020
19. Customer journey optimization via the VOC feedback loop: CX Mini Masterclass – E75

    Publisert: 12.3.2020
20. Customer experience leadership in higher education: interview with Josh Dodson – E74

    Publisert: 5.3.2020