CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
En podkast av NICE
74 Episoder
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Voice of the Customer as a CX Engine
Publisert: 25.5.2023 -
Detecting Fraud Through Agent Training and AI Tools
Publisert: 11.5.2023 -
Using Customer Science for Best CX Outcomes
Publisert: 27.4.2023 -
Converging and Diverging: Customer Experience & Customer Success
Publisert: 13.4.2023 -
Doing More With Less in the Contact Center
Publisert: 30.3.2023 -
Improving the Relevance of AI for CX
Publisert: 24.3.2023 -
Reimagining Experience Ecosystems
Publisert: 17.3.2023 -
The CX Leader as a Change Agent
Publisert: 2.3.2023 -
The Powerful Combination of AI and Human Capability
Publisert: 17.2.2023 -
AI in the Contact Center
Publisert: 9.2.2023 -
The Science Behind Customer Behavior
Publisert: 2.2.2023 -
The Importance of Digital Empathy
Publisert: 27.1.2023 -
Satisfying The Customer's Need For Speed with Expert and Author Jay Baer
Publisert: 19.1.2023 -
The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy
Publisert: 12.1.2023 -
The Future of CX Lies in Science
Publisert: 5.1.2023 -
Renaissance of Contact Centers with Oru Mohiuddin at IDC
Publisert: 15.12.2022 -
Creating a Low-Effort Experience To Optimize Loyalty
Publisert: 8.12.2022 -
AI Machine Learning Fuels the Future
Publisert: 1.12.2022 -
Digital Centric Approach to Agent Experience
Publisert: 17.11.2022 -
Helping Humans Be Heroes in the Age of Automation
Publisert: 10.11.2022
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
