Detecting Fraud Through Agent Training and AI Tools
CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers - En podkast av NICE
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On this episode, Amelia welcomes Jon Arnold, Principal at J Arnold and Associates, for his third appearance on the podcast. During this conversation, Rick and Amelia discuss Jon’s experience in both contact center operations and unified communications.
