CX Files

369 Episoder

1. Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!

   Publisert: 10.4.2025
2. Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?

   Publisert: 3.4.2025
3. Dave Rumble - Maistro - Using Gen AI To Find B2B Partners

   Publisert: 27.3.2025
4. CCW Berlin 2025 Feedback - with Raya CX and CXHero

   Publisert: 20.3.2025
5. What Is Wrong With LinkedIn?

   Publisert: 17.3.2025
6. IWD 2025 - Women In CX In 2025

   Publisert: 13.3.2025
7. Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX

   Publisert: 6.3.2025
8. Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities

   Publisert: 27.2.2025
9. Ian Jacobs - Opus Research - The Hype And Reality For AI In CX

   Publisert: 20.2.2025
10. Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO?

    Publisert: 13.2.2025
11. Phil Fersht - HFS Research - Innovation In CX From AI To AGI

    Publisert: 6.2.2025
12. Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net!

    Publisert: 30.1.2025
13. Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table?

    Publisert: 23.1.2025
14. BONUS: CX In 2025 Discussion

    Publisert: 20.1.2025
15. Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico

    Publisert: 16.1.2025
16. Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing

    Publisert: 9.1.2025
17. Mark Lowe - Managing Risk and Security in CX

    Publisert: 19.12.2024
18. Katrin Langley - Approaching First-Time Outsourcing

    Publisert: 12.12.2024
19. Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore

    Publisert: 5.12.2024
20. Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?

    Publisert: 28.11.2024