Customer Support Leaders
En podkast av Charlotte Ward
Kategorier:
341 Episoder
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264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
Publisert: 19.4.2024 -
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
Publisert: 12.4.2024 -
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
Publisert: 5.4.2024 -
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
Publisert: 29.3.2024 -
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
Publisert: 22.3.2024 -
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
Publisert: 15.3.2024 -
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
Publisert: 8.3.2024 -
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
Publisert: 1.3.2024 -
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
Publisert: 23.2.2024 -
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
Publisert: 16.2.2024 -
255: Mastering Outage Management; with Lauren Rose Eimers
Publisert: 9.2.2024 -
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
Publisert: 2.2.2024 -
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
Publisert: 26.1.2024 -
252: The Support Report with Andrew Rios
Publisert: 19.1.2024 -
251: Support Data with Matt Dale
Publisert: 12.1.2024 -
250: Panel: Welcome back for 2024!
Publisert: 5.1.2024 -
249: Fireside with Mike Redbord
Publisert: 25.11.2022 -
248: Holiday fireside with Jason Yun
Publisert: 18.11.2022 -
From The Archives: 32: Managing Performance Issues with Hilary Dudek
Publisert: 30.9.2022 -
From The Archives: 26: Metrics with Craig Stoss
Publisert: 23.9.2022
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
