Ipsos' Customer Perspective
En podkast av Ipsos
79 Episoder
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Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.
Publisert: 8.5.2025 -
Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.
Publisert: 3.4.2025 -
Season 7, Episode 11: Demystifying Mystery Shopping
Publisert: 5.3.2025 -
Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK
Publisert: 6.2.2025 -
Season 7, Episode 9: The Employee Customer Ripple Effect
Publisert: 8.1.2025 -
Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact
Publisert: 11.12.2024 -
Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!
Publisert: 6.11.2024 -
Season 7, Episode 6: The Channel Performance Benchmark
Publisert: 25.9.2024 -
Season 7, Episode 5 - The Experience Beyond The Product - Part 2 of 2
Publisert: 13.8.2024 -
Season 7, Episode 4 - The Experience Beyond The Product - Part 1 of 2
Publisert: 13.8.2024 -
Season 7, Episode 3 Virtual Experience - Unlocking Retail Insights With Virtual Testing: Efficient And Effective Shopper Research
Publisert: 30.7.2024 -
Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives.
Publisert: 17.7.2024 -
Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks
Publisert: 28.6.2024 -
Season 6: Episode 5 – Channel Performance: driving sales conversion
Publisert: 9.6.2023 -
Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience
Publisert: 11.5.2023 -
Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder
Publisert: 28.4.2023 -
Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world
Publisert: 23.3.2023 -
Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London
Publisert: 10.2.2023 -
Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth
Publisert: 15.12.2022 -
Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems
Publisert: 24.11.2022
Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: [email protected] www.ipsos.com
