79 Episoder

  1. Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service

    Publisert: 10.11.2022

  2. Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland

    Publisert: 7.10.2022

  3. Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell

    Publisert: 8.9.2022

  4. Season 5: Episode 6 – The Customer and Citizen Perspective

    Publisert: 18.8.2022

  5. Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada

    Publisert: 27.7.2022

  6. Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights

    Publisert: 23.6.2022

  7. Season 5: Episode 3 – Driving Compliance At The Frontline

    Publisert: 19.5.2022

  8. Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts

    Publisert: 24.2.2022

  9. Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience

    Publisert: 13.1.2022

  10. Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:

    Publisert: 22.12.2021

  11. Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce

    Publisert: 10.11.2021

  12. Season 4: Episode 4 – The role of UX in driving brilliant CX

    Publisert: 3.11.2021

  13. Season 4: Episode 3 – Hear from Dominik Brinkmann, Head of Dealer Network Development & Customer Experience, for India & Asia-Pacific, at Stellantis

    Publisert: 20.10.2021

  14. Season 4: Episode 2 – Bridging the Brand Experience Gap

    Publisert: 6.10.2021

  15. Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar

    Publisert: 22.9.2021

  16. Season 3: Episode 17 – Renewed competitive challenge for grocers as consumers return to old habits.

    Publisert: 19.8.2021

  17. Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.

    Publisert: 4.8.2021

  18. Season 3: Episode 15 – EX:CX, a view from South Africa

    Publisert: 14.7.2021

  19. Season 3: Episode 14 – Hear from Vietnam CX industry leader

    Publisert: 30.6.2021

  20. Season 3: Episode 13 – The Key To Your CX Success: Finding the right customer experience KPI for your business.

    Publisert: 17.6.2021

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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: [email protected] www.ipsos.com

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