Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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045: The Customer Effort Score
Publisert: 31.8.2015 -
044: Lee Caraher, Author of Millennials & Management
Publisert: 27.8.2015 -
043: When Is it Okay to Hack Customer Behavior?
Publisert: 24.8.2015 -
042: John Murphy on Emotional Intelligence
Publisert: 20.8.2015 -
041: Does "Surprise and Delight" Work to Retain Customers?
Publisert: 17.8.2015 -
040: Robert Rose and The New Era of Marketing
Publisert: 13.8.2015 -
039: Does Employee Empowerment Work?
Publisert: 10.8.2015 -
038: Bob Burg, Author of The Go-Giver
Publisert: 6.8.2015 -
BONUS: What's Next for this Podcast?
Publisert: 3.8.2015 -
037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters
Publisert: 30.7.2015 -
036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps
Publisert: 23.7.2015 -
035: Keurig, Ramon DeLeon, & Disney Cruise Line
Publisert: 16.7.2015 -
034: CX Automation, Ebay’s Raj Sivasubramanian, & Virgin Hotels
Publisert: 9.7.2015 -
33: Global Markets & Erin Wallace from John Deere
Publisert: 2.7.2015 -
032: Cable Customer Service and Luis Serpa
Publisert: 25.6.2015 -
Episode 031: Customer Experience Managers, Jeanne Bliss, and Netflix
Publisert: 18.6.2015 -
Episode 030: Convenience, AT&T’s Diane Magers, and Department Stores
Publisert: 11.6.2015 -
Episode 029: Insights from Top Customer Experience Pros
Publisert: 4.6.2015 -
Episode 028: Holacracy, Arizona Diamondbacks CEO Derrick Hall, and Fine Print
Publisert: 28.5.2015 -
Episode 027: Customer Experience Fragmentation, Ann Handley, and #1 Cochran Automotive
Publisert: 21.5.2015
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
