Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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065: Restaurant Customer Service
Publisert: 9.11.2015 -
064: Shep Hyken, Customer Experience Expert
Publisert: 5.11.2015 -
063: How To Create Frugal Customer Experiences
Publisert: 2.11.2015 -
062: Shel Israel, Cross-Disciplinary Communicator
Publisert: 29.10.2015 -
061: Why Customer Service Must Be Profitable
Publisert: 26.10.2015 -
060: Jeremy Watkin, Head of Quality, FCR
Publisert: 22.10.2015 -
059: Pantry Market Takes DIY Cooking Offline
Publisert: 19.10.2015 -
058: Jill Griffin, The Loyalty Maker
Publisert: 15.10.2015 -
057: Customer Loyalty Trumps Industry Disruption
Publisert: 12.10.2015 -
056: Lori Jo Vest, Co-Author of Who's Your Gladys
Publisert: 8.10.2015 -
055: Rebranding and Customer Experience
Publisert: 5.10.2015 -
054: Marilyn Suttle, Co-Author of Who's Your Gladys
Publisert: 1.10.2015 -
053: Preparing for Worst Case Customer Scenarios
Publisert: 28.9.2015 -
052: Peter Shankman, New Media All Star
Publisert: 24.9.2015 -
051: Jobr and Hiring Innovation
Publisert: 21.9.2015 -
050: 50 Pieces of Customer Service Advice
Publisert: 17.9.2015 -
049: Are Canned Customer Greetings a Good Idea?
Publisert: 14.9.2015 -
048: John Warrillow, Author of The Automatic Customer
Publisert: 10.9.2015 -
047: Why Does Customer Service Still Stink?
Publisert: 7.9.2015 -
046: Tom Schwab on Inbound Marketing
Publisert: 3.9.2015
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
