Be Customer Led
En podkast av Bill Staikos
122 Episoder
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Amber Armstrong Talks About the Future of Conversational AI
Publisert: 5.1.2022 -
Tiffani Bova, Global Growth and Innovation Evangelist at Salesforce, talks future of work and impact on experience
Publisert: 15.12.2021 -
Danielle Harlan talks about the future of work and the impact on leadership
Publisert: 8.12.2021 -
Karen Hold talks about her new book, Design Thinking - The Innovator's Journey
Publisert: 1.12.2021 -
Alex Mead takes on CX and shares his philosophy on customer service experience
Publisert: 24.11.2021 -
Michelle Garcia Dorminey VP of Consumer Experience Strategy at TruCar talks CX Strategy
Publisert: 17.11.2021 -
Jim Tincher on the evolution of customer journey mapping and journey tech
Publisert: 10.11.2021 -
Lou Carbone and I talk about Latent Acuity and the future of CX
Publisert: 3.11.2021 -
Lou Carbone is a globally recognized CX pioneer talking about the past, present, and future in CX
Publisert: 3.11.2021 -
Millie Gillon, Sr MD & Head of CX, Innovation & Transformation at Standard Chartered Bank talks about the Five Voices of CX framework
Publisert: 27.10.2021 -
Lauren Harding, Head of Customer Experience at Spring, talks about CX in a complex market
Publisert: 20.10.2021 -
Gary Magenta, Chief Pot Stirrer at The Magenta Mix, talks return to work and the future of work
Publisert: 14.10.2021 -
Michael Sherwood, Head of Digital Experience at Atom Bank, talks CX & Tech
Publisert: 6.10.2021 -
Carine Roman, Chief Customer Officer at Mailchimp, talks influencing & driving culture change from the Chief Customer Officer’s seat
Publisert: 29.9.2021 -
Samantha Conyers, Co-Founder & Chief Experience Officer at EXCO, talks about “firsts”
Publisert: 22.9.2021 -
Chuen Chuen Yeo talks leadership agility and how to get there
Publisert: 15.9.2021 -
Siobhan McHale, Executive GM at DuluxGroup, talks about activating culture change
Publisert: 9.9.2021 -
Steven Van Belleghem talks digital and the impact on customer & employee experience
Publisert: 1.9.2021 -
Paul Teshima, Chief Client Experience Officer at Wealthsimple, talks evolution of CX and the CXO/CCO role
Publisert: 25.8.2021 -
Matt Watkinson, CEO & Co-Founder of Methodical, is taking a different approach to customer experience
Publisert: 18.8.2021
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
