149: Customer Experience Trends for 2024

In this episode, I talk about the trends you need to prioritize going into 2024 when it comes to Customer Experience (CX).  It's time to close out 2023 and talk about the trends you need to know for the new year to grow your business.

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- Prioritize people and the basics of front line hospitality, consistency, and trust
- Analyze your customer journey to reduce friction and prioritize your omnichannel experience
- Utilize A.I. and predictive analystics to deliver hyper-personalized experiences
- Deepen relationships in your community through local participation, sustainability, and good works

It's time for the great service comeback!  Visit http://6canons.com/ to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

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