Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes
Customer Experience Insights - En podkast av Genesys Influencer Relations
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In this podcast, you’ll hear Rik McCrossan, Digital-AI Lead at Genesys, explain how Predictive Engagement can enable contact centers to catch the customer moments that matter the most, and act on them in real-time. He shares real-world success stories where digital sales increased as well as NPS (net promoter scores), demonstrating how predictive engagement makes Experience as a Service happen.
