Customer Experience Insights
En podkast av Genesys Influencer Relations
Kategorier:
42 Episoder
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Episode 39 - The Path Towards Experience as a Service
Publisert: 26.4.2022 -
Episode 38 - Shifting from Business Centric to Customer and Employee Centric
Publisert: 13.4.2022 -
Episode 37 - Exploring the book Empathy in Action – Pt. 1
Publisert: 29.3.2022 -
Episode 36 - Leveraging AI to Build Customer Empathy
Publisert: 15.3.2022 -
Episode 35 - Genesys Cloud CX in 2022
Publisert: 27.2.2022 -
Episode 34 - GigCX is Future-proofing Customer Service
Publisert: 18.1.2022 -
Episode 33 - The State of Customer Experience and How It’s Shifted Since 2017
Publisert: 4.1.2022 -
Episode 32 - Is Your Contact Center Inclusive?
Publisert: 14.12.2021 -
Episode 31 - Why Pointillist Acquisition is a Game Changer
Publisert: 3.12.2021 -
Episode 30 - Retail CX: Transform Customer Calls through Visual Self-Service
Publisert: 16.11.2021 -
Episode 29 - Composable CX - Driving Sustainable Differentiation in the Enterprise
Publisert: 2.11.2021 -
Episode 28 - Rethinking WEM – It’s all about the Employee Experience
Publisert: 19.10.2021 -
Episode 27 - The Correlation Between Human Values and High-Performing Agents
Publisert: 5.10.2021 -
Episode 26 - Journey Orchestration: The Challenges and Opportunities of Personalized Customer Engagement
Publisert: 14.9.2021 -
Episode 25 - How AI Powered Support Improves Customer Engagement and Agent Productivity
Publisert: 31.8.2021 -
Episode 24- Why Customers Demand Flexibility and Control in a Pricing Model
Publisert: 11.8.2021 -
Episode 23 - How to Build Trust and Loyalty with Today's Disconnected Consumers
Publisert: 27.7.2021 -
Episode 22- How Predictive Routing Connects Customers to the Right Agent for the Best Possible Outcome
Publisert: 7.7.2021 -
Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action
Publisert: 22.6.2021 -
Episode 20 - Shifting from Go-to-Market to Go-to-Customer - Genesys' new Ascend Partner Program
Publisert: 8.6.2021
Customer Experience Insights from Genesys gives consultants, influencers, partners and customers insights into the latest technical and industry topics. Hosted by Scott Nagel, Genesys Consultant Program Manager, this bi-weekly series is a “must listen” for anyone who wants to stay on top of key industry trends, including Contact Center as a Service, workforce engagement management, AI, digital channels, bots, and more.
