Episode 16 - How Gamification is a game changer for agent performance and job satisfaction
Customer Experience Insights - En podkast av Genesys Influencer Relations
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In this podcast, Scott Nagel discusses Gamification with Michael Logan, a senior strategic sales consultant at Genesys. Michael builds a compelling case for how gamification can help speed up onboarding, increase agent performance, and foster a positive team environment all while encouraging friendly competition.
