This is how you should be ONBOARDING a NEW CSM (Customer Success Manager)!

CSM Practice - The Customer Success Podcast - En podkast av Irit Eizips & CSM Practice - Fredager

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In this insightful podcast episode, we dive into the world of customer success with our special guest, Sharon Zanandrais, the Manager of Customer Success Team at Take Blip, a renowned company with over 2000 employees. Sharon has accomplished remarkable feats, rapidly building her CSM team while achieving unparalleled customer satisfaction and an impressive NRR rate. The key to her success? A meticulously crafted CSM onboarding process! Join us as Sharon openly shares her innovative CSM onbo...

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