How To Handle SEVERE TECHNICAL ISSUES
CSM Practice - The Customer Success Podcast - En podkast av Irit Eizips & CSM Practice - Fredager
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In this podcast episode, Sean Ruane, the CEO and Founder of Mind Data, discusses the importance of handling technical issues in a timely and effective manner to maintain a positive relationship with customers. He provides valuable insights for customer success managers (CSMs) on how to handle such issues. This episode covers the following topics: Code Red Situations - unexpected or technical issues that can cause service failures and impact customer success. Advice to Companies Facing Tech...
